Frequently Asked Questions

For Our Photo Restoration Services

Q. What is photo restoration? 

Photo restoration is the process of digitally repairing and enhancing old, damaged, or faded photographs. Using advanced software and techniques, we specialise in removing scratches, stains, correcting discolouration, and fixing tears, to restore your treasured memories back to life.

Q. What types of damage can you fix? 

We can address most common types of photo damage, including tears, folds, stains, fading, water damage, mold, and discolouration. If your photo has unique issues, feel free to contact us for a personalised assessment. 

Q. Do you restore colour and black & white photos? 

Yes! We specialise in restoring both colour and black & white photographs. If desired, we can also colourise black & white photos for a fresh look. 

Q. Can you add or remove people or objects from my photo? 

Depending on the photo and your request, we can add or remove people, objects, or backgrounds. Please contact us to discuss your specific needs.

Process & Turnaround 

Q. How do I submit my photos for restoration? 

If you live outside of Rotorua and cannot physically bring your photo in to us, you can scan your photo/s and upload it directly through to our email admin@pikipix.co.nz. Please ensure your photo is scanned at a minimum of 600 DPI for best results. If you don't have a scanner, please contact us for mailing instructions. Unfortunately, taking a photo of a photo will not be suitable.

Q. What file types do you accept?

We accept JPG, PNG, and TIFF files with a minimum of 800kb up to 10MB. If you're unsure, bring your device in and we'll help from there.

Q. How long does the restoration process take? 

Typical restoration projects are completed within 3–7 business days, depending on the level of repair needed and the number of photos. Rush services may be available upon request. 

Q. Will my original photo be returned? 

Absolutely! We never alter or keep your original. If you mail or hand in your original photo, we will handle it with care, once it's carefully scanned and digitally restored, it will be returned to you in the same condition once the restoration is complete. For digital submissions, you’ll receive your restored photo via email.

Q. My photo is blurry or low quality - can it be printed?

We'll access it for you. In many cases, we can enhance image sharpness or recommend the best print size for quality.

Q. Can I order online and pick up in store?

Of course! Use our online form on the footer of this page to contact us, once we have received your photo/s we'll let you know when your order is ready for pick up.

Q. Can I request revisions? 

Yes, we offer up to two complimentary revisions per photo to ensure you are completely satisfied with the result. 

Pricing & Payment  

Q. How much does photo restoration cost? 

Pricing varies based on the extent of damage and the complexity of the restoration. Please visit our pricing page or contact us for a free, no obligation quote. 

Q. What forms of payment do you accept? 

We accept major credit cards, PayPal, AfterPay, and other secure online payment options. Payment details will be provided during the ordering process. 

Privacy & Security 

Q. Is my personal information and photo safe? 

We take privacy and security seriously. Your photos and personal information are handled with strict confidentiality and all digital files are stored securely. 

Contact Us 

Q. How can I get in touch with you? 

You can email us at admin@pikipix.co.nz or fill out our website’s contact form at the footer of this page. Otherwise, pop in anytime during our operating hours - We'll be happy to answer any additional questions or provide a free consultation.

Yes - we can scan and print from 35mm negatives, slides, and older photo prints

Q. Do you offer frames or photo gifts?

We stock a curated range of ready-to-use frames, albums, and gift items perfect for displaying your memories.

Helpful details for the best results

To achieve the most accurate and satisfying restoration, we encourage you to share as many details as possible about the original photo. Information such as hair, eye, and clothing colours, or any distinctive facial features will help ensure the final result matches your memories.

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